Terms & Conditions

Lucy’s grooming – Terms and Conditions:

Appointment Policy:
– All grooming appointments must be scheduled in advance.
– We appreciate punctuality. Please arrive on time for your appointment.

Cancellation and Rescheduling:
– We require a minimum of 48 hours’ no;ce for appointment cancella;ons or rescheduling.
– Failure to provide ;mely no;ce may result in a cancellation fee.

Health
– All pets must be free from contagious diseases.
– We reserve the right to refuse service to pets showing signs of illness.

Grooming Services:
– The owner understands that grooming procedures may be stressful for some pets, and we will take all precau;ons to ensure their safety.
– Specific grooming requests should be discussed during the appointment booking.

Release of Liability:
– While we take the utmost care in grooming pets, accidents can happen. The owner agrees that lucy’s grooming is not liable for any injury or health issues that may arise during or after the grooming process.

Matted Coats:
– Severe ma]ng may require shaving the pet’s coat. The owner agrees to this procedure if necessary.

Payment:
– Payment is due at the ;me of service.
– We accept bank transfer and PayPal.

Abandoned Pets:
– Pets must be picked up promptly aKer grooming. If a pet is not picked up within a maximum of an hour of notifica;on, we reserve the right to charge a boarding fee.

Photography and Marketing:
– We may take photographs of pets for marketing purposes, but we will seek your permission before using any images.

Privacy Policy:
– We respect your privacy and will not share your personal information with third parties.

Amendments:
– lucy’s grooming reserves the right to update these terms and conditions as needed.